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Mandy KerleyCodeBase |
Mentor's bio
Mandy Kerley is a seasoned executive with a passion for empowering new founders and driving operational excellence in the tech sector. As the Chief Operating Officer (COO) at Trickle, an innovative employee engagement SAAS company, Mandy leverages her extensive experience to help start-up leaders navigate operational challenges, scale their businesses, and build cohesive, high-performing teams.
In her previous role as Head of Customer Success at Trickle, Mandy gained deep insights into the hurdles organisations face in maintaining team engagement and fostering positive workplace cultures. Her expertise has been instrumental in refining Trickle’s product development, streamlining operations, and enhancing customer service, ensuring that both employees and customers are at the heart of every decision.
Mandy’s diverse career spans executive roles in the property and legal sectors, where she transformed high-stress customer experiences into positive, rewarding interactions. This rich background equips her with a broad perspective and practical solutions for the varied challenges new founders encounter, particularly in optimising operations and enhancing customer experiences.
Balancing her professional achievements, Mandy is committed to empowering women in business. She is a mother of three, a yoga enthusiast, a nature lover, and an avid reader. Her dedication to work-life balance and continuous improvement informs her approach, helping founders manage stress, set priorities, and maintain a healthy equilibrium.
Mandy is known for her ability to inspire and drive growth. She collaborates with business owners, directors, and senior managers to tackle critical operational pains such as inefficient processes, team dynamics, and customer satisfaction issues. Her hands-on experience in tech, marketing, business development, and project management provides a well-rounded foundation for addressing these challenges.
Mandy combines strategic insight with supportive encouragement, serving as a sounding board for ideas and a source of motivation. She believes that the entrepreneurial journey while demanding and often longer than expected, requires persistence, determination, and a collaborative team to achieve success. Mandy is committed to helping founders set impactful goals, stay accountable, and achieve remarkable results by overcoming operational hurdles and fostering a positive work environment.