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Eagle Labs Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

1. Who we are and how to contact us

https://Labs.Barclays ("Website") is a site operated by Barclays Bank UK PLC ("we", "us" or "our"). We are registered in England and Wales under company number 9740322 and have our registered office at 1 Churchill Place, London E14 5HP. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). 

We are covered by the Financial Ombudsman Service (UK branches only).

To contact us, please email eaglelabs@barclays.com.

2. Acceptance of these terms

References to "you" or "your" are references to any individual or business accessing our Website. 

These Terms of Use govern your use of our Website and by accessing any part of our Website you are deemed to accept and be bound by them. If you do not agree to these terms, you should not use our Website.

We recommend that you print a copy of these terms for future reference.

We may amend these terms from time to time, including adding new rules or terms governing use of or access to certain parts of our Website. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time. Your continued use of our Website will constitute your acceptance of any changes. 

3. Other terms that may apply to you

These Terms of Use refer to the following additional terms, which also apply to your use of our Website:

Please note that these terms will apply in addition to terms applying to other Barclays products and services. 

4. Modification, suspension or withdrawal of our Website

We may update and change our Website from time to time to reflect changes to our offering, our users' needs, our business priorities or for any other reason. 

We do not guarantee and give no warranty that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website, temporarily or permanently, for any reason, including without limitation to service the site or where we believe that you have not acted in accordance with these Terms of Use. We will try as far as reasonably practicable to give you reasonable notice of any suspension or withdrawal, except in circumstances of your breach of these Terms of Use, in which case access suspension or withdrawal may be immediate.

You agree that we shall not be liable to you or any third party for any such change, suspension or withdrawal of our Website. 

5. Use of Our Website

This site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation. If you choose to access information on this site, it is your responsibility to comply with the applicable local, national or international laws in your country of residence. 

The use of our Website by anyone under the age of 16 is subject to the consent of their parent or guardian. 

6. Our intellectual property

Except for any user generated content that you upload onto our Website, to which you retain all ownership rights in accordance with Section 13 below, unless otherwise specified we are the owner or the licensee of all intellectual property rights in or on our Website and its content, including but not limited to copyright and unregistered and registered trade mark rights.  All such rights are reserved and the benefit of any goodwill which arises through your use inures to us.

You may print and/or download extracts of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website. You may not use any part of the content on our Website for any other purposes without our prior permission. 

You must not modify any of our Website materials you have printed off or downloaded in any way, or use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. 

If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Acceptable Use of the Website 

You may use our Website only for lawful purposes. You may not use our Website:

You also agree not to access without authority, interfere with, damage or disrupt:

When we consider, in our discretion, that a breach of this term has occurred, we may take such action as we deem appropriate, including without limitation: 

We exclude our liability for all actions we may take in response to any breaches of these Terms of Use. 

8. Rules about linking to our Website

You may link to our home page on your own website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to be likely to deceive any person or suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website on any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice at any time and for any reason, in which case you must remove any links to our Website within 24 hours of notification.

The website from which you are linking to our Website must be owned and controlled by you (and not a third party website) and comply in all respects with the Community Guidelines set out in these Terms of Use. 

We accept no liability for any loss or damage, howsoever arising, from your failure to comply with these Rules about linking to our Website.

If you wish to link to or make any use of content on our Website other than that set out above, please contact eaglelabs@barclays.com for prior permission. Please also contact us at eaglelabs@barclays.com if you see any linking activity which is contrary to this Rules about linking to our Website section. 

9. Membership

You may access most areas of our Website without registering your details with us and without us recording any of your personal information. However, in order to access certain areas of our Website (see details on Interactive Services at Section 11 below) you will need to register as a member.

Please contact us using the Eagle Labs Contact Form at https://labs.uk.barclays if you would like to become a member. An Eagle Labs Ecosystem Manager will provide you with an online link. Please follow this link to register your application for membership. Membership applications will only be accepted from companies and individuals who have an existing relationship with an Eagle Labs Maker Space. 

Membership is only available for individuals aged 16 or over. 

If you submit an application to become a member and gain access to the member-only areas of our Website, you are indicating that you have read and accept these Terms of Use and our Privacy Policy (https://www.barclays.co.uk/important-information/privacy-policy/) and are willing for us to deal with your data as set out in that policy, and as may be further described on the relevant pages on our Website. 

We are not obliged to approve your application. All new applications to become a member of our Website will be subject to validation, including checking profile details submitted and an applicant's use history of Eagle Labs Maker Spaces. We reserve the right to accept or reject an application at our sole discretion. In the event that an application is rejected, no correspondence will be entered into regarding the grounds for rejection. 

We may require further information to validate your details before granting you membership, and we may revoke or limit your access to our Website or our approval at any time at our sole and absolute discretion and without incurring any liability. 

10. You must keep your account details safe

If we grant you access to an otherwise restricted area of our Website as a member, you must treat your login details as confidential and not permit or enable another person to use them, except to the extent expressly permitted by us as part of a corporate membership. All actions (including unauthorised actions, provided they are not through a fault of ours) conducted using your login details shall be deemed to be conducted by you, and you shall therefore be responsible for those actions.

We have the right to disable any login details, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your login details, you must promptly notify us at eaglelabs@barclays.com and/or notify an Eagle Labs Ecosystem Manager, and cease using the details to access our Website.

11. Interactive services

We provide the following interactive services on our Website:

together the "interactive services".  

12. Community Guidelines

These Community Guidelines apply to any and all information or content that you contribute to our Website ("contribution"), including as part of any interactive services.

The Community Guidelines must be complied with in spirit as well as to the letter. The standards apply to each part of any contribution as well as to its whole. 

We accept no responsibility or liability for the accuracy or suitability of any contribution. The views expressed by other users on our Website do not represent our views or values. 

A contribution must:

A contribution must not:

All user generated content is subject to moderation prior to being uploaded or posted on our Website in accordance with these Community Guidelines. We will determine, in our discretion, whether a contribution breaches these Community Guidelines. We reserve the right to remove any contribution which we determine breaches these Community Guidelines.  

If you wish to complain about information and content uploaded by other users please use the Eagle Labs Contact Form at https://labs.uk.barclays, selecting "complaint" in the drop-down menu.

13. Rights you are giving us to use material you upload

Whilst you retain all ownership rights in any content you generate by uploading or posting content to our Website, you grant us a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to the copyright and other intellectual property rights in such content for any purpose we consider appropriate including, without limitation, copying, modifying, hosting, sending, distributing, displaying, featuring in marketing materials promoting Eagle Labs or publishing the same, except where restricted by law. 

In the event that a third party also has rights to the content, you must ensure that all necessary consents and/or licences are obtained from that third party, prior to uploading it to our Website. 

You can end the licence for specific content by deleting such content from our Website, or by terminating your membership (if applicable), except that you acknowledge that where your content has been featured in any marketing and/or promotional materials for our Website, we shall not be required to withdraw such materials, nor can the licence end immediately if you shared such content with others and they copied, re-shared it or stored it. The ending of your licence is also subject to the reasonable time it takes to remove the content from backups and other systems.  

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

You are solely responsible for securing and backing up your content.

14. Confidentiality 

Unless otherwise stated, information and content that you share or post may be seen by other users of the Website. Where we have made settings available, we will honour the choices you make about who can see content or information. 

You agree that we shall not be under any obligation of confidentiality to you regarding any information or content uploaded to our Website, unless agreed otherwise between us in writing or as required by law, therefore you should not upload any information which is confidential or sensitive in nature. 

15. Do not rely on information on this site

Although we have taken all reasonable care to ensure that the information provided on our Website is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information. We accept no liability, no matter how that may be caused, arising from any information that is not accurate, up to date or complete. 

Opinions and any other content on our Website are provided for general informational purposes only and are subject to change without notice. It is not intended to amount to advice on which you should rely. In particular, nothing contained on our Website constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. 

You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

16. We are not responsible for websites we link to

Where our Website contains hypertext links to third-party internet websites and resources, such links are not an endorsement by us of such websites or of any of the products, services or information you may obtain from them. 

You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites. We have not verified the truth or accuracy of any content of such websites.

Those websites or resources may have their own terms, conditions and policies, and it is your duty to ensure that you comply with them. We accept no liability, no matter how that may be caused, for any failure on your part to view, comply or familiarise with any such terms, conditions and policies.

17. Security

We do not guarantee that our Website will be compatible with all hardware and software which you may use, nor that it will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website in any way, including without limitation by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990, as amended or replaced from time to time. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

You will indemnify us to the fullest extent possible for any loss or damage suffered by us which arises out of or in connection with a breach of this term.

18. How we may use your personal information

By agreeing to be bound by these Terms of Use, you acknowledge the terms of our Privacy Policy (https://www.barclays.co.uk/important-information/privacy-policy/).

19. Ending your membership 

If you become a member, you can end your membership with us at any time by selecting the 'Close Account' option within the drop-down menu available to members on our Website. Your access to the sections of the Website restricted to members only will terminate immediately on you cancelling your membership on our Website. You will still be able to access those sections of our Website capable of being viewed by all users, should you choose to. 

We reserve the right to cancel your membership immediately if we reasonably believe you have breached any of these Terms of Use, or if we have reasonable grounds for thinking that you have done (or might do) any of the following things, which are not permitted:

20. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

If you are a business user (meaning that you are accessing our Website and the interactive services provided on it for purposes relating to a trade, business, craft or profession):

If you are a consumer user (meaning that you are accessing our Website and the interactive services provided on it for purposes that are wholly or mainly outside of a trade, business, craft or profession):

21. Severability

If any of these terms is declared to be unlawful, invalid, void or for any reason unenforceable, this will have no effect on the validity and enforceability of the remaining provisions of these Terms of Use, and shall be replaced by an enforceable provision which reflects the closest position to that intended by the unlawful, invalid, void or unenforceable provision.

22. Which country's laws apply to any disputes?

If you are a business: these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree that the English Courts will have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this site and these Terms of Use. 

If you are a consumer: These Terms of Use, their subject matter and their formation, are governed by English law. As set out in Section 5 above, our Website is designed for use by individuals and businesses in the UK only. You and we both agree that the English courts will have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this site and these Terms of Use, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Please see Section 20 above for clarification of when you will be treated as a business or consumer user for the purposes of these Terms of Use. 

23. Complaints  

We want to hear from you if you feel unhappy with our Website. This gives us the opportunity to put matters right and improve our service to all our users. You can complain at a Barclays branch, in writing, by email or by telephone. 

A leaflet detailing how we deal with complaints is available on request in our branches or at https://www.barclays.co.uk/help/making-a-complaint/how-do-i-make-a-complaint-/.

If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service ("FOS") at:

FOS is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. You can get details of those who are eligible complainants from the FOS. 

You can also raise a complaint with the FOS via the Online Dispute Resolution ("ODR") platform set up by the European Commission to make it more convenient to bring complaints. The website address for the ODR platform is http://ec.europa.eu/odr. You will need to include our address, website address and email address:

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