How to use active listening techniques to support and empower your staff


Emma Jelley, leadership coach and former head of legal at Google UK explains how active listening can benefit your business and your team.

Emma Jelley has worked in the startup world as well as Google UK. Now she helps individuals and businesses reach their potential through leadership coaching. In this video she describes the three main types of listening, what purpose each can serve and focuses on how active, global listening can unlock doors, unearth issues and allow for really effective communication.

Skip ahead to learn about:

  • 52s - The three levels of listening
  • 2m 50s - Global listening
  • 5m 47s - Noticing body language
  • 7m 26s - Listening in practice





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