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Resident Terms of Service

These Resident Terms of Service set out what you can expect from us, your responsibilities as a resident of Eagle Labs, and our legal rights and obligations towards each other.

Select each of the sections below to find out more about your Membership with us.

 

References to ‘You’ or ‘Your’ are to the Resident set out in the applicable Resident Form, references to ‘us’, ‘our’ or ‘we’ are to Barclays Bank UK PLC. Your Resident Form, together with these Resident Terms of Service and the General Terms (and any policies referred in each), each as may be updated from time to time, forms a contract between the Resident and Barclays for the use of the Eagle Lab space and is referred to in these Terms of Service as your “Membership”.

Once you have accepted the Resident Form, your Membership will come into effect either from the day you have passed our onboarding checks, or if you are an existing resident that has already passed our onboarding checks, at the start of your next billing date). We will notify you by email once we have completed any required onboarding checks.
 

 

What your Membership Includes

As a Resident of Eagle Labs, you’ll receive access to the number of desks (in either co-working or private office space) at the Eagle Lab set out in your Resident Form.

Each of our Eagle Labs have different facilities and opening times, which you can find out more about here: https://labs.uk.barclays/locations. Any limitations on your Access Times are set out in your Resident Form (for instance, if you have part-time access).

The provision of our Makerspaces, events, programmes and mentoring will all be subject to separate terms of service at the time of sign-up.

 

Access and use of the Eagle Lab

Your rights to access and use the Eagle Lab - You will have a non-exclusive licence to use the Eagle Lab space only until your Membership is terminated. This means that during your Membership you will have a right to occupy the Eagle Lab space only and that:

  • nothing in your Membership shall operate or be deemed to operate as a demise of the Eagle Lab space or any part thereof and do not create a relationship of landlord and tenant.

  • neither you or your personnel shall have or be entitled to any right, estate or title in the Eagle Lab space.

  • You and your personnel’s physical access to the Eagle Lab will be controlled by us.

  • We may evict you, refuse to admit you, or suspend your access to the Eagle Lab space at our sole discretion at any time (and this applies to any of your personnel or guests).

  • the Eagle Lab space is at all times in control and possession of us (and our licensors). Our staff, contractors or other personnel may access any part of the Eagle Lab at all times (including any private office).

The Eagle Lab space may be part of a wider premises – other than entry and exit via the wider premises required to access the Eagle Lab, your Membership does not include any rights in relation to such premises.

Your conduct when using the Eagle Lab - When using the Eagle Lab, you and your personnel must follow these policies (as may be updated from time to time), which have been designed to help protect you and the welfare of all our members and Barclays colleagues:

  • a Code of Conduct which sets out what we expect of you and your personnel using the Eagle Lab which you must follow.

  • a Site Policy which sets out what measures you and your personnel must take when using the Eagle Lab.

 

Paying for your Membership

In return for your use of the services set out in the Resident Form, you will pay the Charges.

Invoicing - You will be invoiced for your Charges in arrears on the first day of each calendar month, which will be payable within 14 days of the invoice date.

Adjustments - The Charges set out in such invoice will be the figure stated in your Resident Form. This will be adjusted for:

  • the number of desks agreed with you by email prior to the start of each calendar month (and where we do not hear from you, the number of desks will be the number you required in the Resident Form, or those agreed with us in the previous calendar month, whichever is most recent), and
  • (where your Start Date is part way through a calendar month) the number of days that remain in your first month from and including the Start Date, calculated on a pro-rata basis against the total number of days in that month, and
  • (only in the event of closures required by the government), the number of days that the Eagle Lab is open for use in that month, calculated on a pro-rata basis against the total number of days in that month.

VAT - All fees related to your Membership and all other charges are stated inclusive of VAT, which has been added at the prevailing rate as applicable.

Payment method – Unless we agree otherwise, amounts payable by you under your Membership must be paid in pounds sterling and may be paid via electronic funds transfer to a bank account nominated by us.

 

Changes to your Membership

Request changes to your Membership - You may request changes to the features in your Resident Form, such as your desk and private office requirements. Speak to one of our Ecosystem managers and they will discuss your requirements and provide for any updates by sending an updated Resident Form to you. Once you have accepted the new Resident Form, this will replace your old Resident Form.

Changes to your Resident Personnel – Where you would like to change the names of your Resident Personnel, we can agree to this separately by email before your new personnel attend the Eagle Lab space for the first time.

Relocating your Membership - We may request that you re-locate to another Eagle Lab if:

  • your proposed or current use of the Eagle Lab space is not consistent with the relevant Eagle Lab’s Industry Focus (including because of a change in the Eagle Lab’s Industry Focus);
  • there are works or repairs to any part of the Eagle Lab space or wider Premises; or
  • our third party site partner has given us notice that it is (or will be) unable to satisfy its obligations in relation to the Eagle Lab space.

If you do confirm that you wish to move to another Eagle Lab prior to the proposed re-location date, we may terminate your Membership immediately by notice.

Other changes to your Membership – see the General Terms for how we can update your Membership.

 

Your Reponsibilities

Keeping us in the loop - You will promptly provide us with any information relating to, and answer our questions in respect of your Membership at no additional charge. This includes the immediate reporting of any injury, accident, near misses and/or damage to any person, equipment or other property in the Eagle Lab space or the wider Premises. You can provide this to a member of Barclays staff where available, or via the out of hours’ escalation point.

Damage to the Eagle Lab and wider Premises - You will be responsible for any damage to the Eagle Lab space or wider Premises (or any equipment or other property with those areas) that is caused by you, your personnel or your guests.  

Lost access keys – Keep your access key, card or fob, safe. You will need to pay a replacement fee (at cost) for one that is lost, damaged or destroyed by you, your personnel or your guests.

Insuring yourself and your personnel - You will obtain, maintain and keep in full force and effect, all insurances required by Barclays and as required by Law including public liability insurance, and employer’s liability insurance at your own expense.

 

Liability

You are fully responsible for any loss or liability to any person (including us) in respect of:

  • any loss or damage to the Eagle Lab space and the wider Premises (and any equipment or other property) caused by any act or omission of you, your personnel and/or your guests;
  • any loss or damage incurred by a third party that is caused by any act or omission of you, your personnel and/or your guests; and
  • any third party claims in relation to any products designed and/or produced by you, your personnel when using the Eagle Lab Space.

You will indemnify (and pay) us, our officers, employees, contractors and agents against any such loss or liability.

We shall not be liable for any loss, theft or damage, with respect to any property of any person that occurs in or on the Eagle Lab space or the wider Premises

 

Ending your Membership

Rights to end your Membership

  • Both we and you may terminate your Membership for convenience at any time by providing the other at least 14 days’ prior written notice.
  • We can also terminate your Membership immediately on notice if you (and/or where applicable your personnel or any of your guests):
     
    • fail to pay your Charges on the invoice due date or any other amount payable under your Membership;
    • breach these Resident Terms of Services, the General Terms, any other Barclays policies in place or any other terms of service that you have signed up to from time to time;
    • put us in a position where we might break an applicable Law, regulation, code or other duty that applies to us;
    • provide any false or misleading information at any time;
    • you do not wish to re-locate Eagle Lab in accordance with these Resident Terms of Service; or
    • use (or allow someone else to use) the Eagle Lab space illegally or for criminal activity.
  • We can also terminate your Membership immediately on notice if we (acting reasonably) decide that:
     
    • any element of your (or your personnel or guests’) use of the Eagle Lab Space is illegal, or inappropriate or could breach Barclays’ policies, values or ethos, or could cause it to suffer reputational harm; and/or
    • for health and safety reasons your continued or proposed use or occupation of the Eagle Lab space is not appropriate.

What happens at the end of your Membership

At the end of your Membership:

  • you and your personnel shall immediately vacate the Eagle Labs space and wider Premises;
  • you and your personnel shall promptly return all access keys, cards and fobs issued by us in connection with your use of the Eagle Lab space;
  • you shall ensure all of your possessions and equipment (and your personnel’s), are removed from the Eagle Labs space and that the Eagle Lab space is left in a neat and tidy manner;
  • if applicable, you shall promptly remove all of your branding and promotional material from the Eagle Lab space; and
  • all amounts due to us by you under your Membership are immediately due and payable (including in respect of the remaining Charges which are payable until the end of your Membership).

 

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