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Barclays Eagle Labs Privacy Policy

Introduction

Eagle Labs is a network which supports individuals, businesses and corporates to innovate and grow, across a broad range of different sectors and with varied capabilities. By leveraging local specialisms and introducing structured programming, Eagle Labs helps drive innovation and transformation across industry sectors, through collaborations with industry leading corporates, universities and start-ups.

Whilst Eagle Labs is directed at businesses, due to the size and /or early development or growth stage that the businesses are usually in, quite often your personal data is obtained in delivering the services.

We are committed to protecting the information we hold about you. This privacy notice describes how, when and why we, Barclays Bank UK PLC, may use your information to deliver the Eagle Labs service, as well as your rights relating to that information.
 

Information we hold about you

Information we hold about you will often come from you directly.

That information will include the following.

  • Your personal details (for example, your name and date of birth)
  • Your contact details (for example, your postal address, phone number, email address or mobile number)
  • In certain circumstances, details about your health:
    • if necessary, to meet our legal and / or regulatory obligations (for example, to support personal evacuation plans); or
    • to meet any special dietary requirements (for example, if you are attending an event we are organising).
  • Your interactions with us (for example, through social media)
     

We’ll always keep your data safe

We’re committed to respecting your privacy and safeguarding your personal data. If we’re required by law or by a regulatory body to share your data with other organisations, such as the government, we always do so securely and we will not share more than we need to. When we ask other companies to process your data on our behalf or to deliver the services you have requested we’ll always make sure they follow similarly high standards to those followed by Barclays. Sometimes we use data to support government initiatives. Any reports that we publish will always be anonymous so your personal data remains exactly that – personal to you.

We use your data to support you and to help your business and its network to grow. This will include organising events, enabling the use of our or our Partner facilities or providing you with information regarding our products and services as requested. We do this by using your data to personalise your experience and develop new services that we think you’ll like or introducing you to other business contacts who we think might benefit your business.

Whether it’s to deliver products and services to you and others, or to comply with legal requirements, we’ll always be clear and open with you about how and why we’re using your personal data. And if you need more detail, we’ll always keep our privacy notices where you can find them easily.

We will only provide marketing material to you with your consent or if you have requested that we keep you updated regarding the products or services we offer. If at any time you no longer wish to receive such material, please contact the Eagle Labs team.
 

What we use your information for The legal basis for doing so
Registering you as an attendee at one of our events Where necessary to carry out our agreement or to take steps to enter into an agreement with you
Suggesting other Eagle Lab events that you may be interested in Where it is in our legitimate interests to provide information relevant to you; or

Where you have specifically requested that we keep you informed of such events
Enabling the use of our or our Partner services and facilities securely and for us to deliver the services you have requested Where necessary to carry out our agreement or to take steps to enter into an agreement with you; or

to comply with our legal and regulatory requirements
Providing you with information regarding our products and services Where you have requested such information
To develop new services that we think you’ll like It is in our legitimate interests to develop and improve the Eagle Labs service
To personalise your experience following any feedback we receive from you or the broader Eagle Labs community It is in our legitimate interests to improve the service we provide to you
By obtaining your feedback and through the use of insights information to help us to understand how your business and Eagle Labs is performing

We will only produce insight reports in an aggregated and anonymised form from which you will not be identifiable.
It is in our legitimate interest to improve Eagle Labs services and to develop new ways to support your business

If we would like to publish your information from your feedback from which you are identifiable, we will only publish it with your explicit consent
Introducing you to other business contacts who we think might benefit your business by supporting your business at the stage it is at, for example, by providing mentoring or wider services provided by Eagle Labs Where necessary to carry out our agreement or to take steps to enter into an agreement with you; or

Where you have requested that we make such introductions
To address an issue or concerns you have raised Where you have raised an issue or concern, it is in our legitimate interests to address such concerns and respond to you


Who we share your personal data with

Sharing some personal data with us is essential for you to be able to use our services and facilities securely and for us to deliver the services you have requested, to comply with our legal and regulatory requirements or where it is in our legitimate interests to do so. For example, we will need to share your data with event organisers or hosts, payment providers, our facility partners (including incubators) and with third party platform and hosting service providers, including for the purposes of managing complaints or obtaining feedback.

We are owned by Barclays PLC, so we work closely with other businesses and companies in the Barclays Group of companies. We may share certain information with other Barclays Group companies (for example, to provide you with products or services, for marketing purposes, for internal reporting and where those companies provide services to us).


We never forget it’s your personal data

You’ve trusted us with your data, and in return we’ll give you the control you need. You can decide how we contact you with offers of products and services or other information we think you may be interested in. If at any time you need to update your personal details, please contact your local Eagle Labs contact or contact the Eagle Labs team through the ‘Contact’ section of the website.


Keeping your information

We will only keep your personal data for:

  • as long as we need it to deliver the services requested by you (including provision of information you have requested); or
  • to track Eagle Labs events to enable us to suggest others that you may be interested in where it is in our legitimate interests or where you have requested we keep you informed of such events; or
  • to comply with our legal or regulatory requirements.

For further details of our retention periods, please contact the Eagle Labs team


What does the GDPR mean?

The GDPR gives you more control of your personal data, providing new and strengthened rights.

Right to access – you can ask us whether we’re processing your personal data, including where and for what purpose

Right to restrict processing – in certain circumstances, you can ask us to restrict our use of your personal data

Right to rectification – you can contact us at any time to correct inaccurate personal data we hold about you

Right to erasure (right to be forgotten) – in certain circumstances, you can ask us to erase your personal data

Right to data portability – you can ask us to provide you with a copy of your personal data in a commonly used electronic format so that you can transfer it to other businesses

Right to object to automated decision-making – in certain circumstances, you can ask us not to make automated decisions about you based on your personal data that produce significant legal effects

Right to lodge a complaint – if you have any concerns about the way we process your personal data you can contact us at DPO@Barclays.com in the first instance. If you are not satisfied with our response you have a right to lodge a complaint with your local data protection authority

To read more about the GDPR, please visit the Information Commissioner’s Office website – it’s an independent authority that upholds information rights in the public interest

Do I need to do anything?
If you have a specific product or service with us, your product or service specific documents will include additional information about the purposes for which we use your personal data. Please ensure you have read such documents.


How to contact us

If you would like more information on your rights, or want to exercise them, please contact us through online banking or go to barclays.co.uk/control-your-data You can contact our Data Protection Officer by writing to:

The Data Protection Officer
Barclays Bank UK PLC
Leicester
LE87 2BB

Or you can send an email to DPO@Barclays.com.

Barclays Bank UK PLC is the ‘data controller’ for your personal data. This means they are responsible for deciding how we can use your personal data.

We are committed to working with you to settle any complaint or concern about privacy. If you are not happy with how we have dealt with your complaint or concern, you can complain to the data protection authority of the United Kingdom using their website at https://ico.org.uk.


About our privacy notices

From time to time we will update our privacy notices and add new privacy notices in the future, so we recommend that you check this page occasionally to ensure that you’re happy with any changes. If changes to this privacy notice will have a major effect on what we do with your personal data or on you personally, we will give you enough notice to allow you to exercise your rights (for example, to object to the processing).

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