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Eagle Lab Maker Spaces Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING MAKER SPACES.

These Terms of Use apply to your use of any Eagle Lab Maker Space and constitute a legal agreement between you and us for your use of an Eagle Lab Maker Space. Please read them carefully. By using an Eagle Lab Maker Space you agree to be bound by these Terms of Use and our Privacy Policy which can be found at https://www.barclays.co.uk/important-information/control-your-data/. If there’s anything you're not clear about, please talk to a member of Eagle Lab Maker Space staff before using an Eagle Lab Maker Space.

1. About Barclays Eagle Labs

1. 1 What is an Eagle Lab Maker Space?

An Eagle Lab Maker Space is a place where everyone is welcome to create something, learn a new skill and share ideas. Eagle Lab Maker Spaces provide facilities and tools to help you come up with ideas and produce early-stage Prototype Products. We can also provide creative and technical support to help you produce Your Product. You can use an Eagle Lab Maker Space to build Prototype Products using our Equipment e.g. our fabrication tools such as 3D printers and laser cutters.

1.2 Who can use an Eagle Lab Maker Space?

Anyone can use an Eagle Lab Maker Space. You don’t need to bank with us or be our banking customer. 

If you’re aged below 18, you must be accompanied by someone aged 18 or over.

If you are a business (meaning that you are a business or individual using the Eagle Labs or the Equipment for the purpose of your business, trade or profession) you can use Eagle Lab Maker Spaces but each of your employees and representatives that use an Eagle Lab Maker Space must individually accept these Terms of Use and you take responsibility for ensuring your employees and representatives comply with these Terms of Use. If any of your employees or representatives breach these Terms of Use, you will indemnify us for any loss or damage we incur as a result of their breach.

2. Booking an Eagle Lab

Before you use an Eagle Lab Maker Space you will need to contact the relevant Eagle Lab Maker Space to book your space and discuss your needs. Please see https://labs.uk.barclays/locations and click on the link to the relevant Eagle Lab Maker Space for contact details.

There are charges for using an Eagle Lab Maker Space, for using our Equipment, for the provision of assistance from our Eagle Labs staff and for our supply of materials to you. See https://labs.uk.barclays/locations and follow the link to the relevant Eagle Lab for pricing details. 

If you want to use an Eagle Lab Maker Space regularly you can join as a member by paying the monthly membership fee for the relevant Eagle Lab Maker Space. If you become a member you must not allow anyone else to use your membership to book or use an Eagle Lab. Your membership is personal to you and cannot be transferred to any other person.

You must tell us before you use an Eagle Lab Maker Space if you are subject to financial sanctions or if you are acting on behalf of a person who is subject to financial sanctions.

You can only use an Eagle Lab Maker Space during your allocated slot confirmed when making a booking. Once confirmed by us, your allocated time cannot be changed or transferred, but can be cancelled at any time up to the time of your visit. If you repeatedly book space at an Eagle Lab Maker Space but don’t use it, we can stop or limit you from making further bookings.

We may need to set up the Equipment for use by you. Any set up or reinstatement required will be carried out during your allocated time slot.

Fees and payment 

All fees for use of an Eagle Lab Maker Space, our Services, our Equipment and any materials we supply to you, are payable at the time of your visit. 

3. Before using an Eagle Lab Maker Space

You should book your visit, including any Equipment or Services you want to use, and order any materials you need us to supply, before you visit the Eagle Lab Maker Space – if you don’t, the Eagle Lab Maker Space may be full, the Services may not be available, someone else may be using the Equipment or it may not be working.

You will need to undertake a health and safety induction and training before using an Eagle Lab Maker Space. Any person that has not undertaken the necessary induction and training will not be allowed to use the Eagle Lab Maker Space. Please contact the Eagle Lab Maker Space you wish to use to arrange your induction and training before your visit.

We need to identify all individuals visiting an Eagle Lab Maker Space. You must bring valid photo ID at each visit (a list of accepted forms of identification is provided online during the booking process). 

On your first visit to an Eagle Lab Maker Space, you will be provided with copies of the Eagle Lab Maker Space Terms of Use and our Eagle Labs Code of Conduct. These documents will be explained to you and you will be required to sign both documents to evidence your acceptance of the relevant terms before being able to use an Eagle Lab Maker Space. For any subsequent visits, you will only be required to sign new copies if any changes have been made to the Terms of Use and/or Code of Conduct since your previous visit. 

4. The Equipment

Some of the Equipment that you use may be supplied by someone other than us and you may be required to comply with separate terms applying to the use of that Equipment. You must read any terms and conditions that apply to your use of the Equipment carefully before you use it, and ensure that you comply with those terms.

We give no guarantee that any Equipment will perform to a particular standard or meet your requirements. It is your responsibility to decide whether the Equipment is suitable for your needs. 

We give no guarantee that any particular Equipment will be available for use. Equipment can be withdrawn by us at any time, and we may deny you access to any Equipment at any time for any reason. We will refund any amounts you have already paid for the use of any Equipment if the Equipment is not available other than as a result of your actions or failure to comply with these Terms of Use. 

5. Our supply of materials

If requested by you, we may supply materials to you for use as part of Your Product. We only supply a selected range of materials and give no guarantee that any materials we supply will meet your requirements. It is your responsibility to decide whether the materials we offer are suitable for your needs.  

Before your visit you must check with the relevant Eagle Lab Maker Space what materials are available, and order any materials in advance.  We cannot guarantee availability of any particular materials not ordered in advance of your visit.

We will inform you of the cost of any materials that we supply before you place your order with us.  Any materials must be paid for by you when we supply them to you. If you use any materials that we supply to you before you pay for them, you will be required to pay for the materials in full. 

Ownership in any materials that we supply to you will transfer to you when you pay for them.

6. Your Prototype Product

Your Product is for your personal use or for internal use by your business only. You must not use Eagle Lab Maker Spaces to design or make any product other than individual early-stage Prototype Products, and you must not sell or supply any products designed or made using our Equipment to any other person.  

You must not associate us, or any member of Barclays Group, with Your Product or with any products that you may go on to produce based on Your Product or the design, using third party equipment or facilities. This means that you must not print our name, logo or branding (or that any other member of Barclays Group) on Your Product, or any other product that you may go on to make, or on any packaging or associated printed material, and you must not hold us out verbally or in any written or printed material as having any involvement in the design or production of Your Product.

It is your responsibility to know about any regulations and standards that might apply to Your Product, and to ensure that Your Product complies with all applicable regulations and standards. For example, there may be certain health and safety standards that might apply to Your Product, or you might require a licence to design, make or export Your Product. You must obtain all required licences before using Eagle Lab Maker Spaces to design or create Your Product.

It is your responsibility to know about any regulations and standards that might apply to Your Product, or to any products that you may go on to produce or market based on Your Product, and to ensure that they comply with all applicable regulations and standards, including those relating to safety. 

7. Eagle Labs Code of Conduct

Please refer to our Eagle Labs Code of Conduct (https://labs.barclays/codeofconduct) which sets out the rules that will apply when you are using an Eagle Labs Maker Space, our Services or any Equipment. You should familiarise yourself with our Eagle Labs Code of Conduct before visiting an Eagle Labs Maker Space for the first time and prior to each subsequent visit, as these rules may be updated from time to time. 

8. If things go wrong

Please read this section carefully as it sets out our liability to you if you suffer loss or damage from using Eagle Lab Maker Spaces, our Services or the Equipment.

8.1 You must comply with our Eagle Labs Code of Conduct and our health and safety and security policies at all times, and you should carefully follow our instructions when accessing or using any of the Equipment to avoid injury to yourself and others, and loss of, or damage to, Your Products or your materials. 

8.2 We are not liable to you for any failures by us that are due to an event that is outside our control, such as unforeseen traffic delays, power failures, fire, flood, storm, riot, strike, civil disturbance, war, nuclear accident or terrorist activity. 

8.3 This paragraph 8.3 applies if you are a consumer (meaning that you are an individual using the Eagle Lab Maker Spaces, our Services or the Equipment for your own private or personal use, and not for the purpose of your business, trade or profession)

(a) We will be liable to you if something goes wrong as a result of your use of the Eagle Lab Maker Spaces, our Services or the Equipment, but only if the loss or damage you incur results directly from:

(i) our failure to provide the Eagle Lab Maker Spaces, the Services or the Equipment with reasonable care and skill; or
(ii) our breach of these Terms of Use. 

(b) Except where you have asked us to provide specific advice as to the suitability of a particular material for Your Product, we will not be liable to you if any materials that we supply to you are not of satisfactory quality or fit for purpose for use as part of a Your Product.

(c) Subject to paragraph 8.3(d), our total liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed the total amount of fees paid by you to us for your use of the Eagle Lab Maker Spaces, the Services, the Equipment and any materials supplied by us to you.

(d) We do not limit or exclude our liability:

(i) for personal injury or death resulting from our negligence;
(ii) for our fraud or fraudulent misrepresentation; or
(iii) to the extent our liability cannot be limited or excluded under the Consumer Rights Act 2015 or any other applicable law.

(e) You will reimburse us for any and all costs, loss or damage we incur out of or in connection with (i) any breach by you of these Terms of Use; or (ii) your use of the Eagle Lab Maker Spaces, our Services or the Equipment, in each case including but not limited to any claims brought against us by any third party including other users of the Eagle Lab Maker Space, our Services or Equipment. 

(f) Nothing in these Terms of Use affects your legal rights. For information about your legal rights you can visit the Citizens Advice website www.adviceguide.org.uk

8.4 This paragraph 8.4 applies only if you are a business (meaning that you are a business, or that you are an individual using the Eagle Lab Maker Spaces, our Services or the Equipment for the purpose of your business, trade or profession)

(a) We warrant that we will provide the Eagle Lab Maker Spaces, the Services and the Equipment with reasonable care and skill, and in accordance with these Terms of Use. 

(b) Except where you have asked us to provide specific advice as to the suitability of a particular material for Your Product, we will not be liable to you if any materials that we supply to you are not of satisfactory quality or fit for purpose for use as part of a Your Product.

(c) Except as provided in paragraphs 8.4(a) and 8.4(b), we exclude, to the fullest extent permissible in law, all conditions, warranties and representations, whether express or implied.

(d) Subject to paragraph 8.4(e):

(i) we have no liability whatsoever to you howsoever arising (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profit, loss of business, business interruption, or loss of business opportunity, in each case whether direct, indirect or consequential; and
(ii) our total liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed the total amount of fees paid by you to us for your use of the Eagle Lab Maker Spaces, the Services and Equipment.

(e) We do not limit or exclude our liability:

(i) for personal injury or death resulting from our negligence;
(ii) for our fraud or fraudulent misrepresentation; or 
(iii) to the extent our liability cannot be limited or excluded under any applicable law.

(f) You indemnify us on demand for any and all costs, loss or damage we incur arising out of or in connection with (i) any breach by you of these Terms of Use; or (ii) the use by you and your employees and representatives of the Eagle Lab Maker Spaces or the Equipment, in each case including but not limited to any claims brought against us by any of your employees or representatives, or any third party including other users of the Eagle Lab Maker Space or Equipment. 

9. Support from Eagle Lab Maker Spaces staff

9.1 You may request for a member of the Eagle Lab Maker Spaces staff to provide the following Services:

​​​​​9.2 All Services provided by Eagle Lab Maker Spaces staff may be subject to additional fees (please speak to the relevant Eagle Lab Maker Space for information on what fees may be applicable).  

9.3 The Services are provided at our sole discretion. We can choose not to provide any Service at any time, for any reason and we do not guarantee that the above Services will be available at any particular Eagle Lab Maker Space. Our ability to provide support with the design and production of Your Product depends on (amongst other things) the availability and expertise of the Eagle Lab Maker Spaces staff, and the functionality of the Equipment.

10. Intellectual Property Rights

11. Information about you

11.1 Keeping us informed 

It’s important that we can contact you if we need to – so if your details or any other information about you changes, please tell us straight away.

(a) Information we collect 

12. Barclays is committed to protecting your personal data. We will use your information for a number of different purposes, for example, to manage your account(s), to provide our products and services to you and others and to meet our legal and regulatory obligations. We may also share your information with our trusted 3rd parties for these purposes. For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please go to https://www.barclays.co.uk/important-information/control-your-data/ or you can request a copy from us.

If you bank with us please be aware the contact details you provide in connection with Barclays Eagle Labs will be used only for this purpose, and will not update on our bank systems. If you wish to update or amend any of your contact details on our bank systems, you will need to call us on 0345 734 5345.

(a) Information others collect 

Other providers may see, collect or use your information when you use their Equipment at an Eagle Lab Maker Space. Before using any Equipment please check any terms of use and/or privacy policy that may apply to you. 

13. Changes to these Terms of Use 

If we make a change to these Terms of Use, we’ll put a notice on the Eagle Lab Maker Spaces website (https://labs.uk.barclays/) or tell you when you next use Eagle Lab Maker Spaces. If there’s anything we need you to agree to, we will ask you to accept the change to continue using Eagle Lab Maker Spaces. 

If you are a member and any change to these Terms of Use will affect your membership, we’ll tell you in advance using the email address notified to us as part of your membership details.  You will be entitled to cancel your membership and receive a refund on your membership fee if you do not agree to the change. 

14. If you want to end your membership 

If you become a member, you can end your membership with us at any time. To end your membership you can notify us at Eaglelabsleadership@barclays.com or write to us by completing the “Get in Touch” section of the Eagle Labs website, available when you selected the Lab that you’ve joined.   Please include “Cancel Membership”  in the subject matter of the email or letter so that we know what it is concerning and make it clear that you want to end your membership with us, and on what date.

If you end your membership with us because (1) we make any changes to these Terms of Use which you are unable to accept; or (2) as a result of any failure by us to comply with these Terms of Use, we will refund any portion of the membership fees on a pro-rata basis, for the period following your cancellation of your membership. 

If you end your membership with us for any other reason, there is no additional charge but we will not refund any portion of the membership fees you may have paid in advance, including relating to the period following your cancellation of your membership. 

15. Our rights to stop you using Eagle Lab Maker Spaces

15.1 We can cancel your membership or stop you, temporarily or permanently, from using an Eagle Lab Maker Space immediately if we reasonably believe you have breached any of these Terms of Use or the Eagle Labs Code of Conduct, or if we have reasonable grounds for thinking that you have done (or might do) any of the following things, which you are not permitted:

15.2 We can also stop you using an Eagle Lab Maker Space, or your booking may be declined, if:

15.3 If we delay in enforcing any part of these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. 

16. Contacting you with messages about Eagle Lab Maker Spaces

From time to time, we may contact you about Eagle Lab Maker Spaces by email, text or other messages or by telephone or post. Sometimes, these may be marketing messages if you have not opted out of receiving these. 

You don’t have to keep receiving these messages if you don’t want them. If you don’t want to receive marketing messages, you can tell us at any time by contacting us on our normal contact number. You can also text STOP in response to marketing text messages or follow any other instructions we include to unsubscribe.

17. Links to additional terms that apply

18. Which laws apply to these Terms of Use and where you may bring legal proceedings 

These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

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