Terms of Use for provision of Events

To attend a Barclays event (“Event”) and use the Barclays Eagle Lab Space, you need to agree to these Terms of Use. Please read them carefully before you book your Event and attend a Barclays Eagle Lab. If there’s anything you’re not clear about, please talk to a member of Barclays Eagle Lab staff.

1. Who we are and how to contact us

Events and Barclays Eagle Lab are run by Barclays Bank UK PLC ("we", "us", "our" or “Barclays”). We are registered in England and Wales under company number 9740322 and have our registered office at 1 Churchill Place, London E14 5HP. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676).

2. Acceptance of these terms

References to "you" or "your" are references to any individual or business attending an Event.

These Terms of Use govern your attendance at an Event and associated use of the Barclays Eagle Lab. By booking an Event through an online booking platform, such as Eventbrite (“Booking Platform”). You are deemed to accept and be bound by these Terms of Use. If you do not agree to these terms, you should not attend the Event and request a refund through the Booking Platform.

We recommend that you print a copy of these terms for future reference.

We may amend these Terms of Use from time to time. Before you attend an Event, please check these terms to ensure you understand the terms that apply at that time. Your attendance at an Event will constitute your acceptance of any changes.

3. Other terms that may apply to you

These Terms of Use refer to the following additional terms, which also apply to you:

Please note that these terms will apply in addition to:

a) terms of use and privacy policy for the Booking Platform, which will determine your rights and obligations in relation to your use of the Booking Platform as well as the right to use your information (including any personal data), which you have provided via the Booking Platform; and

b) terms applying to other Barclays products and services.

4. Queries & Complaints

We may update and change our Website from time to time to reflect changes to our offering, our users' needs, our business priorities or for any other reason. 

We do not guarantee and give no warranty that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website, temporarily or permanently, for any reason, including without limitation to service the site or where we believe that you have not acted in accordance with these Terms of Use. We will try as far as reasonably practicable to give you reasonable notice of any suspension or withdrawal, except in circumstances of your breach of these Terms of Use, in which case access suspension or withdrawal may be immediate.

You agree that we shall not be liable to you or any third party for any such change, suspension or withdrawal of our Website. 

5. When and how to pay

All fees are payable in advance through the Booking Platform.

6. When you book 

  • You should book your Event through the Booking Platform.

  • All of our Events will be hosted at Barclays Eagle Labs. The Event is attended by a number of other attendees and is intended to be interactive. The content may therefore be influenced by attendee participation. The presenter may focus on certain elements of the Event content as a result of such participation.

7. Confidentiality

Information and content that you share at an Event may be seen by other attendees at the Event.

You agree that we shall not be under any obligation of confidentiality to you regarding any information or content shared at an Event, unless agreed otherwise between us in writing or as required by law, therefore you should not share any information which is confidential or sensitive in nature.

8. Intellectual Property Rights

You agree that all patents, trade marks, service marks, logos, trade names and business names, copyright (including future copyright), database rights, designs, rights in and to Confidential Information (including know how, business methods, data and trade secrets) and all other intellectual property rights, in each case subsisting or pending at any time in any part of the world and whether registered or unregistered (“Intellectual Property Rights”) belonging to a party prior to the execution of these Terms of Use shall remain vested in and belong exclusively to that party.

Nothing in these Terms of Use shall be taken to be a transfer or assignment of or an agreement to transfer or assign any such Intellectual Property Rights to the other party. Neither party shall be entitled to use any of the other party’s Intellectual Property Rights other than as expressly set out in these Terms of Use.

At an Event, we may provide you with or display to you certain software technology, documents, intellectual property and/or other material and content (i) created by or owned by us or (ii) owned by a third party (“Content”). The Content is provided to you solely for your internal benefit and use at the Event. We accept no responsibility or liability for damage arising from any other use or purpose. The Content is not intended to be relied upon by any other person and you agree to not redistribute, disseminate, syndicate or provide access to the Content in electronic or any other form to any other third party.

We grant to you a non-exclusive, royalty free, non sub-licensable licence to use our Intellectual Property Rights in and to the Content, for the purposes of your attendance at the Event only. We have the right to terminate this licence if you use our Intellectual Property Rights in any manner not permitted in these Terms of Use.

To the extent the provision of the Event involves our use of your Intellectual Property Rights (if any), you hereby grant to us a non-exclusive, royalty free, perpetual, irrevocable, transferable licence, with the right to grant sub-licences to our Affiliates, to use your Intellectual Property Rights.

“Affiliates” means, in relation to a party to these Terms of Use, any person or entity Controlling, Controlled by or under common Control with such party, for the time being where “Control” means the power, direct or indirect, to direct or cause the direction of the management and policies of such entity whether by contract, ownership of shares, membership of the board of directors, agreement or otherwise (and the terms Controlling and Controlled shall have a corresponding meaning).

9. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • To the extent permissible by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Event or any Content provided to you.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, where this arises under or in connection with:

    • your attendance at, or inability to attend, the Event;

    • your use of, or reliance on, any Content provided at the Event;

    • your contact with other attendees at the Event;

    • your use of or reliance on any advice or guidance offered by presenters of the Event;

    • our cancellation of an Event without notice;

    • your business decisions or any specific courses of actions you choose to make, as a result of attending an Event;

    • the suitability of the Event for your purposes; or

    • your use, subsequent use or intended use of the Event,

in particular, if:

  • you lose anything you bring to or make in the Eagle Lab or it is damaged;
  • you cannot access the Eagle Labs for any reason;

  • you don’t receive a notification or other message in time, through the Booking Platform or otherwise;

  • any device, hardware or software you use with Eagle Labs is damaged or corrupted or doesn’t work;

  • the Event or Eagle Lab doesn’t meet your requirements (or any equipment or software in the Eagle Labs contains errors or defects) or we don’t act to address this;

  • you’re not happy with a service you get from someone else, they don’t perform as you expect or cause you harm; or

  • we’re prevented from providing any Event in part or in full because of something someone else does.


  • We will not be liable to you for any indirect or consequential loss or damage. In particular, where applicable, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings; or

    • loss of business opportunity, goodwill or reputation.

If you are a consumer user (meaning that you are attending an Event for purposes that are wholly or mainly outside of a trade, business, craft or profession) please note that if you are a consumer, attendance at an Event is for personal use only. You agree not to use the Event for any commercial or business purposes.

10. What else you need to know

Changes to these terms and conditions 

If we need to change anything about these terms and conditions and it’s something that affects you, we’ll tell you about the change in advance. If it’s a change that will benefit you or it won’t affect how you use Eagle Labs, we’ll tell you after we make the change. When there is a change, we’ll send you an updated Terms of Use by email. If there’s anything we need you to agree to, we might ask you to accept the change to in order to attending an Event or continue using the Eagle Labs. 

Cancellation of your attendance at an Event 

You are under no obligation to attend an Event. If you are no longer able to attend an Event, you may request a refund in accordance with our refund policy below.

We may cancel the Event without prior notice for any reason, although we will always try to give you notice of a cancellation as soon as we are able to prior to the Event.

We can end our agreement with you or stop you from attending an Event or using Eagle Labs if we reasonably believe you have seriously or persistently broken any of these Terms of Use (or any terms referred to in these Terms of Use) or we have reasonable grounds for thinking that you have done any of the following things, which you must not do:

  • you put us in a position where we might break a law, regulation, code or other duty that applies to us or you do not obey with any laws or regulations that apply to you; 

  • you give us any false information at any time;

  • you commit (or attempt) fraud against us or someone else;

  • you use (or allow someone else to use) your membership, access to the Eagle Lab or any equipment illegally or for criminal activity; 

  • you inappropriately provide someone else with access to the Barclays Eagle Lab;

  • you behave in a threatening, disruptive or abusive manner to our staff or other users; or

  • you fail to comply with anything our staff tell you to do, or not do.

Complaints and your right to a refund

  • The fees payable in connection with the Event are non-refundable except you may be entitled to a refund as follows:

    • If you cancel up to 7 days prior to the Event: Full refund less your booking fee, paid through the Booking Platform.

    • If we cancel the Event (other than for your breach of these Terms of Use): Full refund, including the booking fee paid through the Booking Platform.

  • Spaces are limited at Events, you will therefore not be automatically entitled to a refund if you cancel less than 7 days prior to the Event or do not turn up at the Event.

  • All refund requests made prior to the Event should be pursued through the Booking Platform.

  • If you wish to make a complaint, or would like to request a refund after the provision of the Event, please contact us through the Booking Platform. We will advise you whether you should pursue your refund through the Booking Platform or directly with us.

11. About Barclays Eagle Labs 

What is a Barclays Eagle Lab?

A Barclays Eagle Lab is a place where everyone is welcome to create something, learn a new skill and share ideas. Eagle Labs also contain a Maker Space to build almost anything using fabrication tools such as 3D printers and laser cutters.

Who can use Barclays Eagle Labs?

  • You will be permitted to use the Eagle Lab for the purposes of attending the Event.

  • Anyone can use Eagle Labs. You don’t need to bank with us or be our banking customer. 

  • If you’re aged below 18, you must be accompanied by someone aged 18 or over.

  • If you use the Eagle Labs regularly you can join as a Member by paying the monthly membership fee set out in the price plan.

  • You can still use the Eagle Labs even if you’re not a member. 

  • You must not access or otherwise make use of the Maker Space when attending an Event.

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