Barclays scoops an award at the Sure Customer Service Awards


Barclays scooped the Best Service from Digital Innovation award at the 2018 Sure Customer Service Awards held at the Radisson Blu Waterfront Hotel in Jersey on Thursday, 4 October.

The awards, which are in their eighth year and are judged by a panel of industry experts, celebrate customer service excellence in the Channel Islands and recognise individuals and teams working in all industry sectors for going that extra mile. With over 4,000 entries, the Best Service for Digital Innovation award was a hotly contested category this year. Rising above the competition, Barclays Eagle Lab in Jersey was triumphant on the night for successfully driving digital skills development and adoption.

Opened in 2016 in partnership with Jersey Library, our Eagle Lab has been at the forefront of the local community by providing individuals and businesses of all sizes with access to a co-working space that fosters digital innovation and growth, as well as structured mentoring and a curated events programme.

With over 2,500 visitors last year, our Eagle Lab has gone from strength to strength through the efforts of Jo Alford, Ecoystem Manager, who has worked tirelessly to collaborate, engage, support and connect Eagle Lab residents, local business and community groups to create a thriving hub at the heart of the community

On hearing about the award win Neil McCluskey, Head of Corporates, Jersey, said: “I’m so proud of our win which is the result of Jo’s passion and boundless energy in building strong networks across our local ecosystem and driving digital awareness.

“What made the award extra special was that we were recognised during National Customer Week, which is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice. A fitting tribute to all who are actively involved in the success of our Eagle Lab in Jersey – our hard work has really paid off.”

Edward Jewell, Chief Librarian, Jersey Library commented: “We’re thrilled that the Barclays Eagle Lab has won the Best Service from Digital Innovation award.

“It’s valuable recognition of the work carried out on a day-to-day basis, demonstrating that through effective partnerships, libraries can be launch pads for innovation, creativity and learning for the whole community.”

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